Last updated: 23 September 2026
This Privacy Policy explains how Raksa Solution ("we", "us", "our") collects, uses, shares and protects information when you visit www.raksasolution.com, submit an enquiry, chat with our AI assistant, or contact us by phone, WhatsApp or email.
Information we collect
- Information you provide: name, phone/WhatsApp number, email address, business name or type, the service you are interested in, project requirements, budget range and preferred contact method — when you fill a form or use the chat assistant.
- Communication records: messages you send us by email, WhatsApp or chat, so we can respond and keep a record of your enquiry.
- Technical information: IP address, browser type, device information and pages visited, collected through server logs and — only if enabled — analytics tools.
- Cookies: a session cookie needed for security (form protection) and chat continuity. If analytics is enabled, analytics cookies may also be used.
How we use your information
- To respond to your enquiry and provide consultations, proposals and services
- To contact you by your preferred method (phone, WhatsApp or email)
- To deliver, support and improve our projects and services
- To maintain website security and prevent spam or abuse
- To meet legal, tax and accounting obligations
We do not sell your personal information.
AI chat assistant
Our website chat assistant helps answer questions and collect enquiry details. Messages you type may be processed by our servers and — where AI features are enabled — by a third-party AI service provider solely to generate a response. Please avoid sharing sensitive personal information (such as financial or health details) in the chat. AI responses may occasionally be inaccurate; our team confirms all project details.
Sharing of information
We share information only when necessary with:
- Service providers who help us operate the website, email, hosting, messaging (e.g. WhatsApp Business Platform) and AI features, under appropriate confidentiality
- Authorities when required by law or to protect our legal rights
Data retention
We keep enquiry and project information for as long as needed to respond, provide services and meet legal obligations, after which it is deleted or anonymised.
Security
We use reasonable technical and organisational measures — including HTTPS, access controls and form protection — to protect your information. No method of transmission over the internet is completely secure.
Your choices and rights
You may request access to, correction of, or deletion of your personal information, or ask us to stop contacting you, by writing to contact@raksasolution.com. We will respond within a reasonable time, subject to applicable law.
Third-party links
Our website may link to third-party websites (such as social media or maps). Their privacy practices are governed by their own policies.
Children
Our services are intended for businesses and adults. We do not knowingly collect personal information from children.
Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page with the updated date.
Contact
For privacy questions or requests, contact: Raksa Solution, First Floor, Banshi Vasundhara Apartment, Tulsi Nagar, Kakadeo, Kanpur Nagar, Uttar Pradesh 208025, India. Email: contact@raksasolution.com. Phone: +91 79050 16703.